VybeSports

Privacy Policy

Last updated: July 2026

1. Introduction

VybeSports (Pty) Ltd ("VybeSports", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (vybesports.co.za) and related services.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity information — name, username, email address.
  • Contact information — email address, phone number (where provided).
  • Account credentials — hashed password (never stored in plain text).
  • Transaction data — order history, cart contents, delivery addresses.
  • Technical data — IP address, browser type, device identifiers, pages visited, session cookies.
  • Communication data — messages submitted via contact forms or WhatsApp.

3. Purpose of Processing

We process your personal information for the following purposes:

  • Providing and maintaining your account and our services.
  • Processing and fulfilling orders, payments, and deliveries.
  • Communicating with you about your account, orders, or enquiries.
  • Improving our website, products, and user experience.
  • Complying with legal obligations under South African law.
  • Preventing fraud and ensuring the security of our platform.

4. Lawful Basis for Processing (POPIA)

We rely on the following conditions for lawful processing under POPIA section 11: your consent; the performance of a contract to which you are party; compliance with a legal obligation; and the protection of your or another person's legitimate interests.

5. Cookies and Tracking

We use essential session cookies to maintain your login state and shopping cart. We do not use third-party advertising trackers. Cloudflare Turnstile may set security cookies to protect forms against automated abuse.

6. Data Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in operating our platform (e.g. hosting, payment processing, delivery), subject to appropriate data processing agreements. We may disclose information when required by South African law or court order.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described above or as required by law. Account data is retained while your account remains active. You may request deletion at any time (see section 9).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (TLS), secure password hashing, access controls, and regular security reviews.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us at hello@vybesports.co.za.

10. Information Officer

Our designated Information Officer can be contacted at hello@vybesports.co.za for any enquiries related to your personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.