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Refund and Returns Policy

Last updated: September 2026

1. Introduction

This Refund and Returns Policy applies to all purchases made through vybesports.co.za. It is governed by the Consumer Protection Act 68 of 2008 ("CPA") and other applicable South African legislation. Please read this policy before placing an order.

2. Cooling-off Period

In accordance with section 44 of the CPA, you may cancel an order of goods purchased online within 5 business days of receiving the goods, without reason and without penalty. To exercise this right, notify us in writing before the cooling-off period expires. You will be responsible for the cost of returning the goods to us in their original condition.

3. Defective Goods

Under section 56 of the CPA, goods carry an implied warranty of quality for 6 months from the date of delivery. If goods are found to be defective within this period, you are entitled to request one of the following at no cost:

  • Repair of the goods.
  • Replacement of the goods.
  • A full refund.

Defective goods are those that are unsuitable for their intended purpose, not of good quality or in good working order, or not reasonably durable for their nature.

4. How to Initiate a Return

To return an item, please follow these steps:

  1. Email us at hello@vybesports.co.za with your order reference, the item(s) you wish to return, and the reason.
  2. We will respond within 2 business days with return instructions and a return address.
  3. Package the item securely in its original packaging (where possible) with all tags and accessories included.
  4. Ship the item to the provided address using a trackable delivery method.

Items must be unused, unwashed, and in their original condition with all tags attached. We reserve the right to reject returns that do not meet these conditions.

5. Non-returnable Items

The following items cannot be returned unless defective:

  • Custom or personalised products (e.g. team kits with printed names).
  • Hygiene-sealed items that have been opened after delivery (e.g. grip tape, sweatbands).
  • Digital products, event fees, or league registrations once the event/season has commenced.

6. Unpaid orders

You can cancel an unpaid order from My account, Orders at any time. Nothing is charged. Event holds and unpaid league seats are released. You can also change payment method (EFT or Bob Pay) and complete payment from that page while the order is still awaiting payment.

7. Cancelling after you have paid

Self-serve cancel after payment is allowed only before we dispatch shop goods, and only before the event or league refund cutoff.

  • Shop, not yet dispatched: cancel from Orders. We refund the original payment method (7-14 business days) unless the event policy on the order is store credit only. Reserved stock is released.
  • Shop, already dispatched or completed: use this returns process (cooling-off after you receive the goods, or defects). You cannot cancel from Orders.
  • Event and league fees: cancel from Orders only before the cutoff in the event refund policy (hours before start) or the league refund cutoff. After start, check-in, or a season-fee policy, fees are not refundable from Orders.
  • Custom or personalised lines (kit names, uploaded artwork): no self-serve refund after payment. Email hello@vybesports.co.za.

8. Return Shipping

For cooling-off returns (section 2), the customer is responsible for return shipping costs. For defective goods (section 3), VybeSports will cover the return shipping cost or arrange collection. Outbound delivery is described in our Shipping Policy.

9. Refund Method and Timeline

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds go back to the original payment method. Bob Pay card and wallet refunds are issued by staff after approval. EFT refunds and some Bob Pay methods that stay pending can take 7-14 business days. If payment was made via EFT, a refund is paid to the bank account from which the payment originated.

10. Exchanges

Exchanges are subject to stock availability. If you would like a different size or colour, please initiate a return for a refund and place a new order for the desired item.

11. Damaged or Incorrect Items

If you receive damaged or incorrect goods, please email us within 3 business days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

12. Contact

For return or refund enquiries, contact our team at hello@vybesports.co.za.